Privacy policy

1. Who are we?

Royal Taxi Go is a taxi service established in the Netherlands, registered with the Chamber of Commerce under number 88867889. We provide premium taxi services, including airport transfers and city journeys in Amsterdam and the surrounding area.

Company: Royal Taxi Go. Chamber of Commerce: 88867889. Email: Royaltaxi.nl@gmail.com. Website: royaltaxigo.nl.

2. What data do we collect?

We process the following categories of personal data:

• Contact details: name, telephone number and email address.
• Journey details: pickup address, destination, date and time.
• Payment information: payment method (cash or card — we do not store payment-card details).
• Technical information: IP address, browser type, pages visited and time of visit.
• Communications: messages via WhatsApp or email.

3. How do we use your data?

Your personal data is used exclusively for:

• Processing and confirming your booking.
• Informing you about your journey by SMS, WhatsApp or email.
• Invoicing and payment processing.
• Customer service and handling complaints.
• Improving our service.
• Meeting legal obligations.

4. Sharing data with third parties

We use Google services, including Google Ads, Google Analytics and Google Maps. These services may process data in accordance with Google's privacy policy.

• Google Ads: conversion tracking measures advertising campaign effectiveness. No personally identifiable information is shared.
• Google Analytics: anonymous visitor statistics help improve the website. IP addresses are anonymized.
• Google Maps: addresses are processed through the Google Maps API to calculate journey times and fares.
• reCAPTCHA: Google reCAPTCHA may be used to protect forms.

Royal Taxi Go never sells or rents your data to third parties for marketing purposes. Data processed through Google services is covered by the data-processing agreement with Google.

5. Legal grounds for processing

We process personal data on the following grounds:

• Performance of a contract — to fulfil your booking.
• Consent — for marketing communications; you can withdraw it at any time.
• Legal obligation — for tax and accounting requirements.
• Legitimate interest — for fraud prevention and website security.

6. Retention period

We do not retain personal data longer than necessary. Booking data is retained for 7 years to meet tax obligations. Marketing data is deleted when you withdraw your consent.

7. Your rights under the GDPR

Under the General Data Protection Regulation you have the following rights:

• Access: request a copy of the data we hold about you.
• Rectification: have incorrect data corrected.
• Erasure: request deletion of your data (the right to be forgotten).
• Restriction: restrict processing of your data.
• Objection: object to processing.
• Portability: request your data in a structured format.

Send your request to Royaltaxi.nl@gmail.com. We respond within 30 days. You may also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss or misuse. Our website uses HTTPS encryption.

9. Cookies

We use functional cookies for the website to work correctly and anonymized analytical cookies to measure visitor numbers through Google Analytics. You may disable cookies in your browser settings, although this may limit website functionality.

10. Changes

We reserve the right to amend this privacy policy. Changes are published on this page with an updated date. We recommend checking the policy regularly.

11. Contact

For questions about this policy, contact Royal Taxi Go, Chamber of Commerce 88867889, at Royaltaxi.nl@gmail.com.