Terms and Conditions

1. Definitions

Royal Taxi Go: the taxi service registered under Chamber of Commerce number 88867889.
Customer / passenger: the person who books a journey or uses Royal Taxi Go services.
Journey: transport from a pickup address to a destination.
Booking: a journey reservation through the website, telephone, email or WhatsApp.

2. Applicability

These terms apply to all offers, bookings and agreements between Royal Taxi Go and the customer. By booking, the customer accepts these terms. Deviations are valid only if agreed in writing.

3. Services

Royal Taxi Go provides:

Airport journeys to and from Schiphol Airport.
City journeys in Amsterdam and the surrounding area.
Business journeys and private transport.
Group transport (up to 8 people).

Available vehicles: Tesla S, Mercedes-Benz and an 8-person van. Royal Taxi Go may provide an alternative vehicle if the reserved vehicle is unavailable, maintaining the quality of service.

4. Bookings and confirmation

A booking is final after written or telephone confirmation by Royal Taxi Go.
The customer is responsible for correct journey details (address, time, flight number).
Royal Taxi Go checks flight information for airport transfers and adjusts pickup time in case of delay.
Bookings must be made at least 2 hours in advance. For urgent journeys, contact us by telephone or WhatsApp.

5. Fares and payment

Fares are quoted in advance based on distance, vehicle type and time.
Payment is possible by card in the vehicle or in cash, unless otherwise agreed.
Waiting longer than 15 minutes at an address (not at an airport) is charged at the applicable rate.
At airports, a waiting-time allowance of 60 minutes after the scheduled flight arrival time applies.
Tolls, parking charges and any night surcharges are included in the quoted fare unless stated otherwise.

6. Cancellation and changes

Cancellation is free up to 2 hours before the scheduled pickup.
Cancellation less than 2 hours before departure incurs 50% of the fare.
A no-show incurs 100% of the fare.
Changes to time or destination are possible if communicated at least 1 hour before the journey.
Royal Taxi Go may cancel a journey in cases of force majeure. In that case the customer receives a full refund.

7. Customer obligations

The customer and all passengers must be present at the agreed place and time.
Dangerous, illegal or strongly smelling substances are not permitted.
Pets are allowed if notified in advance and carried in a suitable travel cage.
Smoking, including e-cigarettes, is prohibited in Royal Taxi Go vehicles.
Damage caused to the vehicle by the customer or their party must be reimbursed in full.
Passengers must wear seat belts.

8. Liability

Royal Taxi Go is liable for direct damage resulting from proven negligence, up to the amount of the fare.
Royal Taxi Go is not liable for consequential loss, missed flights in cases of force majeure, or delays caused by traffic, roadworks or weather.
Liability for lost or damaged luggage during the journey is limited to €500 per booking, except in cases of intent or gross negligence.
The customer is liable for all damage they cause to the vehicle or driver.

9. Privacy

Royal Taxi Go processes personal data in accordance with the GDPR. Please see our privacy policy for full information about how we handle your data.

10. Complaints

Complaints about our services must be submitted in writing to Royaltaxi.nl@gmail.com within 14 days after the journey. We aim to resolve complaints within 5 working days.

11. Applicable law

Dutch law applies to all agreements between Royal Taxi Go and the customer. Disputes should preferably be resolved by mutual agreement. If this is not possible, disputes will be submitted to the competent court in the Amsterdam district.

12. Changes

Royal Taxi Go reserves the right to amend these terms. Changes apply to bookings made after the publication date. The latest version is always available on this page.

13. Contact

Royal Taxi Go. Chamber of Commerce: 88867889. Email: Royaltaxi.nl@gmail.com.

Royaltaxi.nl@gmail.com